Dispute Resolution Policy

At Mirani, we are committed to resolving disputes quickly and fairly. We encourage open communication between buyers and sellers and provide structured mechanisms for conflict resolution.

Step-by-Step Process

• Contact the Seller: Try to resolve the issue directly with the seller through your account.
• Raise a Dispute: If the issue persists, open a dispute within 7 days of delivery via the order page.
• Provide Evidence: Upload images or messages that support your case.
• Mirani Mediation: Our support team will review the case and mediate a resolution.
• Resolution: Refunds, returns, or other resolutions will be applied based on evidence.

For further questions or urgent help, contact customer support.